Bachelor of Business (Service Management)

With modern global economies spending an increasing amount on ‘services’ over ‘goods’, and the creation of more jobs in the service sector, this course will prepare you for a world that is increasingly dependent upon services and service systems.

This is a world where businesses, organisations, government and social enterprises must learn to adopt a service perspective to successfully create value for their customers and stakeholders.To learn to effectively manage the operational, technological and human aspects of service businesses across the commercial, government and not-for-profit sectors, you’ll tackle complex service problems, with concepts and ideas from across multiple business disciplines.

Upon graduation, you’ll have an impressive knowledge base and durable skillset which will enable you to lead, thrive and adapt in the emerging, and rapidly changing, service society.The Bachelor of Business (Service Management) integrates theoretical learning with practice thanks to regular authentic Work Integrated Learning (WIL) experiences.

Academics and industry work together to facilitate a range of diverse opportunities for you, including work simulations, internship workshops and placements, guest speakers, industry projects, overseas study tours and more.Students of the faculty have previously undertaken internships across a range of sectors, with organisations including Escape Luxury Camping, Brumbies Rugby, the Australian College of Nursing, Canberra Cavalry, Southern Tablelands Arts, Goulburn Regional Conservatorium, RDA Southern Inland, Careers UC and UniLodge (UC).High-achieving students can enrol in the Bachelor of Philosophy (Honours) program.

Bachelor of Business (Service Management) (72 credit points) Required - 48 credit points as follows

• CM0014 Core Major in Business (24 credit points) Required - Must pass 18 credit points as follows 11009 - Business Decision Making - 3 cp, Level 1 11011 - Professional Orientation (Business) - 3 cp, Level 1 11172 - Business Research Methods - 3 cp, Level 1 11173 - Professional Evidence (Business) - 3 cp, Level 3 11174 - Introduction to Management - 3 cp, Level 1 11175 - Introduction to Economics - 3 cp, Level 1 Restricted Choice - Must pass 6 credit points from the following 9628 - International Business Study Tour - 3 cp, Level 2 10158 - Business, Government & Law Extended Internship - 6 cp, Level 3 10236 - Business, Government & Law Professional Internship - 12 cp, Level 3 11166 - BGL Internship (Commerce) - 3 cp, Level 3 11167 - BGL Internship (Business and Management) - 3 cp, Level 3 11168 - BGL Internship (Government and Policy) - 3 cp, Level 3 11169 - Organisational Communications, Culture and Change - 3 cp, Level 3 11170 - Business Communication - 3 cp, Level 2 11379 - Social Enterprise - 3 cp, Level 2 Note: Credit Points: Students who want to do more than 6 credit points from this list may count them towards Open Electives. International Exchange: Students may also choose to undertake units at an international institution, subject to approval by the Program Director.
• SM0026 Specialist Major in Service Management (24 credit points) Required - Must pass 21 credit points as follows 11176 - Marketing Fundamentals - 3 cp, Level 1 11178 - Consumer and Buyer Behaviour - 3 cp, Level 2 11184 - Service Management - 3 cp, Level 1 11185 - Service Operations, Technology and Interfaces - 3 cp, Level 3 11186 - Service Systems, Transformation and Wellbeing - 3 cp, Level 3 11187 - Business Models and Value Creation - 3 cp, Level 3 11188 - Service Design Project - 3 cp, Level 3 Restricted Choice - Must pass 3 credit points from the following 11043 - Introduction to Interaction and User-Centred Design - 3 cp, Level 1 11189 - Organisational Behaviour - 3 cp, Level 2 11190 - Indigenous and Cultural Entrepreneurship - 3 cp, Level 3 11655 - Introduction to Interaction Design - 3 cp, Level 1 Note:From 2021 unit 11043 has been replaced by unit 11655.

Open Electives - 24 credit points from the following

• Must pass 24 credit points from anywhere in the University, as a breadth major, a breadth minor and/or as individual units.

Admission Requirements

Admission to this course is based on an entrance rank. A rank can be achieved by the following means:- Year 12 ATAR- other Australian Qualification- work experience- overseas qualificationWe also offer a number of entry initiatives that give you the opportunity to gain entry to the University via alternate pathway programs and admissions schemes. More information is available on our Alternative Entry page: http://www.canberra.edu.au/future-students/applications/apply-now/alternative-entry

Assumed Knowledge

None.

Periods Course is Open to New Admissions

Information on admission closing dates can be found here.

Credit Arrangements

Credit arrangements (if available) for this course can be found on the University's Credit Search website.