Diploma of Hospitality Management

This 18 month course will prepare you to move into a management role across a number of hospitality sectors.

Whether you work within the gaming industry, motel/accommodation sector, housekeeping, club management or practically any other area within the hospitality industry, this course will prepare you for your next step.The course offers you a dual focus allowing you to develop a broad understanding of the operational aspects of the hospitality industry as well as to build knowledge of key business and management principles.

When you have finished the course you will have a good understanding of what is required to manage a hospitality or tourism venue.

You will have the skills to manage and lead a team within your industry, as well as being proficient in financial management, regulatory compliance, staff management, rostering, providing quality customer service, managing workplace conflict, and workplace health and safety.This is a nationally accredited qualification, which will be attractive to employers across all areas of the hospitality industry.

The course content below provides all possible units related to the course. If the course has various streams, the units you are required to study will depend on your chosen stream.

MANAGE DIVERSITY IN THE WORKPLACE BSBDIV501

MANAGE OPERATIONAL PLAN BSBMGT517

ENHANCE CUSTOMER SERVICE EXPERIENCES SITXCCS007

DEVELOP AND MANAGE QUALITY CUSTOMER SERVICE PRACTICES SITXCCS008

MANAGE CONFLICT SITXCOM005

MANAGE FINANCES WITHIN A BUDGET SITXFIN003

PREPARE AND MONITOR BUDGETS SITXFIN004

RESEARCH AND COMPLY WITH REGULATORY REQUIREMENTS SITXGLC001

ROSTER STAFF SITXHRM002

LEAD AND MANAGE PEOPLE SITXHRM003

MONITOR WORK OPERATIONS SITXMGT001

ESTABLISH AND CONDUCT BUSINESS RELATIONSHIPS SITXMGT002

IMPLEMENT AND MONITOR WORK HEALTH AND SAFETY PRACTICES SITXWHS003

PROVIDE RESPONSIBLE SERVICE OF ALCOHOL SITHFAB002

OPERATE A BAR SITHFAB003

PREPARE AND SERVE NON-ALCOHOLIC BEVERAGES SITHFAB004

PREPARE AND SERVE ESPRESSO COFFEE SITHFAB005

CONDUCT A PRODUCT TASTING FOR ALCOHOLIC BEVERAGES SITHFAB009

PREPARE AND SERVE COCKTAILS SITHFAB010

PROVIDE ADVICE ON BEERS, SPIRITS AND LIQUEURS SITHFAB011

PROVIDE ADVICE ON AUSTRALIAN WINES SITHFAB012

PROVIDE ADVICE ON IMPORTED WINES SITHFAB013

PROVIDE TABLE SERVICE OF FOOD AND BEVERAGE SITHFAB014

PROVIDE ADVICE ON FOOD SITHFAB016

PROVIDE ADVICE ON FOOD AND BEVERAGE MATCHING SITHFAB017

WORK EFFECTIVELY IN HOSPITALITY SERVICE SITHIND004

USE SOCIAL MEDIA IN A BUSINESS SITXEBS001

USE HYGIENIC PRACTICES FOR FOOD SAFETY SITXFSA001

Entry requirements (year 12)

Entry requirements (non year 12)

There are no formal entry requirements, although participants will normally be required to be employed within the hospitality industry.