Certificate III in Hospitality (Restaurant Front of House)

Good service doesn’t just happen.

It is a skill you can learn, and a skill we take pride in.

A skill that will give you the edge throughout your hospitality career.

Front of house staff give customers their first and last impression of a business.

You will learn how to make sure that impression is a good one.This is a two year apprenticeship program where you will learn everything from how to operate a bar to receiving and storing stock.

You will gain barista skills, safe food handling &

your RSA - all with the view to giving you the skills to provide excellent customer service.FedUni TAFE offers a flexible and blended learning environment with some units delivered on campus at our Ballarat SMB campus and some units being delivered on the job (subject to the workplace meeting the curriculum assessment needs).

The course content below provides all possible units related to the course. If the course has various streams, the units you are required to study will depend on your chosen stream.

WORK EFFECTIVELY WITH OTHERS BSBWOR203

PROVIDE RESPONSIBLE SERVICE OF ALCOHOL SITHFAB002

SOURCE AND USE INFORMATION ON THE HOSPITALITY INDUSTRY SITHIND002

WORK EFFECTIVELY IN HOSPITALITY SERVICE SITHIND004

PROVIDE SERVICE TO CUSTOMERS SITXCCS006

SHOW SOCIAL AND CULTURAL SENSITIVITY SITXCOM002

PROCESS FINANCIAL TRANSACTIONS SITXFIN001

MANAGE FINANCES WITHIN A BUDGET SITXFIN003

USE HYGIENIC PRACTICES FOR FOOD SAFETY SITXFSA001

COACH OTHERS IN JOB SKILLS SITXHRM001

PARTICIPATE IN SAFE WORK PRACTICES SITXWHS001

PARTICIPATE IN ENVIRONMENTALLY SUSTAINABLE WORK PRACTICES BSBSUS201

OPERATE A BAR SITHFAB003

PREPARE AND SERVE ESPRESSO COFFEE SITHFAB005

PREPARE AND SERVE COCKTAILS SITHFAB010

PROVIDE ADVICE ON BEERS, SPIRITS AND LIQUEURS SITHFAB011

PROVIDE ADVICE ON AUSTRALIAN WINES SITHFAB012

PROVIDE TABLE SERVICE OF FOOD AND BEVERAGE SITHFAB014

PROVIDE ADVICE ON FOOD SITHFAB016

PROVIDE ADVICE ON FOOD AND BEVERAGE MATCHING SITHFAB017

RECEIVE AND STORE STOCK SITXINV001

Entry requirements (year 12)

Entry requirements (non year 12)

All apprentices must have a signed training contract between employer and apprentice and lodged with an Australian Apprenticeship Centre.

Applicants of this program will be required to:

• complete an application form

• attend the information session

• complete a numeracy & literacy selection exercise

• attend an interview