Certificate IV in Information Technology Support

This traineeship program has been designed for those requiring on the job training in IT specialising in Network Management.

With a focus on intermediate to advanced network support, diagnostics of system hardware and software and most importantly, working with clients.Combine your employment with training to achieve a nationally recognised qualification.

This program is practical and hands-on, teaching you the skills and knowledge to be competent in the IT field.

The course content below provides all possible units related to the course. If the course has various streams, the units you are required to study will depend on your chosen stream.

IMPLEMENT AND MONITOR ENVIRONMENTALLY SUSTAINABLE WORK PRACTICES BSBSUS401

CONTRIBUTE TO IMPLEMENTING AND MAINTAINING WHS CONSULTATION AND PARTICIPATION PROCESSES BSBWHS403

DETERMINE AND CONFIRM CLIENT BUSINESS REQUIREMENTS ICTICT401

CREATE TECHNICAL DOCUMENTATION ICTICT408

CONTRIBUTE TO COPYRIGHT, ETHICS AND PRIVACY IN AN ICT ENVIRONMENT ICTICT418

INSTALL, CONFIGURE AND SECURE A SMALL OFFICE OR HOME OFFICE NETWORK ICTSAS307

IDENTIFY AND RESOLVE CLIENT ICT PROBLEMS ICTSAS410

ACTION CHANGE REQUESTS ICTSAS412

ADDRESS CUSTOMER NEEDS BSBCUS402

IMPLEMENT CUSTOMER SERVICE STANDARDS BSBCUS403

REVIEW AND MAINTAIN A WEBSITE BSBEBU401

PROMOTE INNOVATION IN A TEAM ENVIRONMENT BSBINN301

DEVELOP WORKPLACE POLICY AND PROCEDURES FOR SUSTAINABILITY BSBSUS501

PROVIDE ONE-TO-ONE INSTRUCTION ICTICT415

CONNECT, MAINTAIN AND CONFIGURE HARDWARE COMPONENTS ICTICT421

INSTALL AND MANAGE A SERVER ICTNWK401

INSTALL, OPERATE AND TROUBLESHOOT A SMALL ENTERPRISE BRANCH NETWORK ICTNWK404

BUILD A SMALL WIRELESS LOCAL AREA NETWORK ICTNWK405

INSTALL, CONFIGURE AND TEST NETWORK SECURITY ICTNWK406

CONFIGURE A DESKTOP ENVIRONMENT ICTNWK408

CREATE SCRIPTS FOR NETWORKING ICTNWK409

SUPPORT SMALL SCALE ICT PROJECTS ICTPMG401

AUTOMATE PROCESSES ICTPRG405

APPLY INTRODUCTORY PROGRAMMING SKILLS IN ANOTHER LANGUAGE ICTPRG414

APPLY INTERMEDIATE PROGRAMMING SKILLS IN ANOTHER LANGUAGE ICTPRG418

DEVELOP AND PRESENT FEASIBILITY REPORTS ICTSAD401

SUPPORT USERS AND TROUBLESHOOT DESKTOP APPLICATIONS ICTSAS421

SUPPORT DIFFERENT OPERATING SYSTEMS ICTSAS424

CONFIGURE AND TROUBLESHOOT OPERATING SYSTEM SOFTWARE ICTSAS425

LOCATE AND TROUBLESHOOT ICT EQUIPMENT, SYSTEM AND SOFTWARE FAULTS ICTSAS426

DESIGN A WEBSITE TO MEET TECHNICAL REQUIREMENTS ICTWEB401

Entry requirements (year 12)

There are no prerequisites for this program.

Entry requirements (non year 12)

All applicants will be considered for eligibility on the basis of previous life experience, work history and educational background.

Program entry requirements take into account the wide range of backgrounds and experiences of applicants.

As this program is considered to be an introduction to intermediate IT a basic understanding is preferred but not required.

Applicants must have employment in a relevant field and have contacted an AASN prior to commencement.

Extra Requirements

Students will be required to attend an interview.