Certificate IV in Leadership and Management
Swinburne University of Technology
About
This program holistically develops your skills as a frontline manager by looking at the competencies you need to manage yourself, your team and your business area.
The course is practical and hands on with a direct application to the workplace.
By the end of this course you will have received the essential knowledge to enable you to lead and communicate with your team, to implement both an operational plan and a model of continuous improvement, and to develop your personal effectiveness.
You will have also acquired sufficient knowledge to enable you to apply for our Diploma of Leadership and Management.
Who should attend?
This qualification is suitable for emerging leaders, those aspiring to be or recently promoted to a team leader or supervisory position.
Structure
The Certificate IV in Leadership & Management is delivered in unit CLUSTERS. Refer to the Schedule Planner under Course Downloads which shows the order and duration in which the workshops are scheduled.
Cluster 1: Leadership Through Effective Communication
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| Units |
| Communicate Effectively as a Workplace Leader (BSBLDR401) |
| Lead Effective Workplace Relationships (BSBLDR402) |
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Cluster 2: Time Management; increase your productivity
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| Units |
| Develop Work Priorities (BSBWOR404) |
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Cluster 3: Customer Centricity: Establishing a Customer Excellence Framework
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| Units |
| Implement Customer Service Standards (BSBCUS403) |
| Coordinate Implementation of Customer Service Strategies (BSBCUS401) |
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Cluster 4: Leading and Developing Your Team
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| Units |
| Lead Team Effectiveness (BSBLDR403) |
| Develop Teams and Individuals (BSBLED401) |
| Show Leadership in the Workplace (BSBMGT401) |
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Cluster 5: Implement Operational Plan
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| Units |
| Implement Operational Plan (BSBMGT402) |
| Identify Risk and Apply Risk Management Processes (BSBRSK401) |
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Cluster 6: Promote Innovation and Continuous Improvement
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| Units |
| Promote Innovation in a Team Environment (BSBINN301) |
| Implement Continuous Improvement (BSBMGT403) |
Learning outcomes
By the end of this qualification you will be able to:
- Communicate effectively; both verbally and in writing
- Increase your productivity by learning how to effectively prioritise your schedule
- Implement a customer service framework for your team to ensure customer excellence
- Engage effectively with your team and other key stakeholders
- Lead your team effectively and establish a positive team culture that will increase productivity
- Monitor and adjust operational performance
- Plan and acquire resources
- Provide reports on performance
- Promote innovation and create a culture of continuous improvement
Institution
