Certificate II in Tourism

Offered exclusively through Victoria University Polytechnic’s VET in Schools program, (external link)  this course provides the foundation skills necessary to work across a diverse range of roles within the tourism sector, including providing excellent customer service, food handling and workplace safety.

You will gain an understanding and knowledge in:

sourcing and using information on the tourism and travel industry interacting with customers and providing visitor information social and cultural sensitivity safe work practices responsible service of alcohol and non-alcoholic beverages preparation of espresso coffee and hygienic practices for food safety providing advice on Australian and International destinations.

Upon completion, you will have the confidence to operate within a travel or tourism environment and to be able to enhance your skills with:

Certificate IV in Travel and Tourism Please note: this qualification is not open for general enrolments.

Secondary schools looking to partner with Victoria University Polytechnic should contact the VET in Schools (external link)  team.

To be awarded the SIT20116 Certificate II in Tourism, a student must successfully complete a total of eleven (11) units of competency, comprising of:

• four (4) core units, and;
• seven (7) elective units, of which:
• three (3) units must be selected from the SIT20116 Certificate II in Tourism qualification;
• four (4) units may be selected from the SIT20116 Certificate II in Tourism qualification, elsewhere in the SIT Tourism, Travel and Hospitality Training Package, or any other current training package or accredited course.

Course structure and units

CORE UNITS

• SITTIND001 - Source and use information on the tourism and travel industry
• SITXCCS003 - Interact with customers
• SITXCOM002 - Show social and cultural sensitivity
• SITXWHS001 - Participate in safe work practices

ELECTIVE UNITS

• SITHFAB002 - Provide responsible service of alcohol
• SITHFAB004 - Prepare and serve non-alcoholic beverages
• SITHFAB005 - Prepare and serve espresso coffee
• SITXFSA001 - Use hygienic practices for food safety
• SITXCCS002 - Provide visitor information

Imported Units

• SITTTSL003 - Provide advice on international destinations
• SITTTSL004 - Provide advice on Australian destinations

Recognition of Prior Learning and/or Credit Transfers

Previous completion of units at the Polytechnic or any other Registered Training Organisation and/or previous attainment of skills and knowledge may be credited towards this course. Units must satisfy the completion rules of the qualification and be assessed as appropriate by the Polytechnic.

Meeting the minimum admission requirements does not guarantee you entry into this course. Some courses receive more applications than the number of places available. In this situation we will also assess your education, work and other relevant experience.

If you do not meet the minimum requirements you may be eligible for one of our special admission programs. We also encourage you to explore our study pathways to help you reach your goal.

Find out more about how to apply for our courses, and our commitment to admissions transparency.

Entry requirements

Prior to enrolment, all applicants will be required to complete a literacy and numeracy assessment to assist with determining eligibility and to identify learning support needs.Block Credit: The literacy and numeracy levels of applicants will be assessed through consultation with the relevant secondary school.

Pathways from VU courses

There are many ways you can start your education journey at VU. Pathways offer an easy transition between courses at different levels, so that you can start with a certificate and progress right through to postgraduate study.

Find out more about pathways and credits.

Recognition of Prior Learning (RPL)

You may be able to complete your qualification sooner through formal recognition of your existing skills. This is known as Recognition of Prior Learning (RPL).

To receive RPL, we assess your previous work, education and life experiences against recognised qualifications. Applications for RPL can be made prior to enrolling.

Call us on 1300 TAFE VP (1300 823 387) to discuss RPL options with the course manager.

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision. This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, attractions, cultural and heritage sites, and any small tourism business. Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, or a combination of both.