Certificate III in Tourism

This course will help you to develop the knowledge necessary to operate across a range of roles within the tourism sector.

You will gain essential skills in coordinating tourism services, providing visitor information and offering exceptional customer service.

Our highly-experienced teachers will assist you to gain skills in:

how to source and use information on the tourism and travel industry providing service to customers development of social and cultural sensitivity how to participate in safe work practices providing advice on Australian and International destinations how to sell tourism products and services how to use and operate a GDS (Galileo and Sabre) process travel-related documents.

Upon completion of this course you will be able to work across a range of roles in the tourism industry and customer service, or continue onto further study.

To be awarded the SIT30116 Certificate III in Tourism, a student must successfully complete a total of fifteen (15) units of competency, comprising of:

• four (4) core units, and;
• eleven (11) elective units, of which:
• six (6) elective units must be selected from one of the four combinations outlined below:
• three (3) elective units from Group A and three (3) elective units from Group B must be selected, OR
• six (6) elective units from Group C must be selected, OR
• six (6) elective units from Group D must be selected, OR
• six (6) elective units from Groups A, B, C, or E must be selected, and;
• five (5) elective units may be selected from Groups A, B, C, D, E, elsewhere in the SIT Training Package, or any other current training package or accredited course.

Course structure and units

CORE UNITS

• SITTIND001 - Source and use information on the tourism and travel industry
• SITXCCS006 - Provide service to customers
• SITXCOM002 - Show social and cultural sensitivity
• SITXWHS001 - Participate in safe work practices

ELECTIVE UNITS

Group A

• SITTTSL001 - Operate online information systems
• SITTTSL002 - Access and interpret product information
• SITTTSL009 - Process travel-related documentation

Group B

• SITTTSL004 - Provide advice on Australian destinations
• SITTTSL005 - Sell tourism products and services
• SITTTSL008 - Book supplier products and services
• SITTTSL010 - Use a computerised reservations or operations system
• SITXCCS002 - Provide visitor information

Group C

Group C electives are not currently offered by the Polytechnic.

Group D

Group D electives are not currently offered by the Polytechnic.

Group E

• HLTAID003 - Provide first aid
• SITHFAB002 - Provide responsible service of alcohol

Imported

• SITTPPD003 - Coordinate and operate sustainable tourism activities

Meeting the minimum admission requirements does not guarantee you entry into this course. Some courses receive more applications than the number of places available. In this situation we will also assess your education, work and other relevant experience.

If you do not meet the minimum requirements you may be eligible for one of our special admission programs. We also encourage you to explore our study pathways to help you reach your goal.

Find out more about how to apply for our courses, and our commitment to admissions transparency.

Entry requirements

Prior to enrolment, all applicants will be required to complete a literacy and numeracy assessment to assist with determining eligibility and to identify learning support needs.

Pathways from VU courses

There are many ways you can start your education journey at VU. Pathways offer an easy transition between courses at different levels, so that you can start with a certificate and progress right through to postgraduate study.

Find out more about pathways and credits.

Recognition of Prior Learning (RPL)

You may be able to complete your qualification sooner through formal recognition of your existing skills. This is known as Recognition of Prior Learning (RPL).

To receive RPL, we assess your previous work, education and life experiences against recognised qualifications. Applications for RPL can be made prior to enrolling.

Call us on 1300 TAFE VP (1300 823 387) to discuss RPL options with the course manager.

This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, attractions, cultural and heritage sites, and any small tourism business.

This qualification allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, or roles in the field where products are delivered.