Certificate IV in Travel and Tourism

You’ll gain strong working knowledge of the tourism and travel sector, including tourism and destinations, tour guiding, customer service, travel product information and networking.

Upon completion of this course you will have skills in:

sourcing and using information on the tourism and travel industry enhancing customer experience social and cultural sensitivity conflict management coaching others in job skills interpreting financial information implementing safe WHS practices.

You will also gain a strong understanding of international and Australian destinations as well as key skills in processing travel related documents and systems.

To be awarded the SIT40116 Certificate IV in Travel and Tourism, a student must successfully complete a total of nineteen (19) units of competency, comprising of:

• seven (7) core units, and;
• twelve (12) elective units, of which:
• six (6) units must be selected from Group A, and;
• six (6) units may be selected from Group A, Group B, elsewhere in the SIT Tourism, Travel and Hospitality Training Package, or any other current training package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification as well as be approved by the Polytechnic.

Course structure and units

CORE UNITS

• SITTIND001 - Source and use information on the tourism and travel industry
• SITXCCS007 - Enhance customer service experiences
• SITXCOM002 - Show social and cultural sensitivity
• SITXCOM005 - Manage conflict
• SITXFIN002 - Interpret financial information
• SITXHRM001 - Coach others in job skills
• SITXWHS003 - Implement and monitor work health and safety practices

ELECTIVE UNITS

Group A

• SITTTSL003 - Provide advice on international destinations
• SITTTSL004 - Provide advice on Australian destinations
• SITTTSL005 - Sell tourism products and services
• SITTTSL009 - Process travel-related documentation
• SITTTSL010 - Use a computerised reservations or operations system
• SITTTSL012 - Construct normal international airfares
• SITTTSL013 - Construct promotional international airfares

Group B

• BSBITU306 - Design and produce business documents
• SITTPPD003 - Coordinate and operate sustainable tourism activities

Imported

• BSBDIV501 - Manage diversity in the workplace
• SITTPPD007 - Research and analyse tourism data
• SITTPPD008 - Develop tourism products

Recognition of Prior Learning and/or Credit Transfers

Previous completion of units at the Polytechnic or any other Registered Training Organisation and/or previous attainment of skills and knowledge may be credited towards this course. Units must satisfy the completion rules of the qualification and be assessed as appropriate by the Polytechnic.

Meeting the minimum admission requirements does not guarantee you entry into this course. Some courses receive more applications than the number of places available. In this situation we will also assess your education, work and other relevant experience.

If you do not meet the minimum requirements you may be eligible for one of our special admission programs. We also encourage you to explore our study pathways to help you reach your goal.

Find out more about how to apply for our courses, and our commitment to admissions transparency.

Entry requirements

Prior to enrolment, all applicants will be required to complete a literacy and numeracy assessment to assist with determining eligibility and to identify learning support needs.

Pathways from VU courses

There are many ways you can start your education journey at VU. Pathways offer an easy transition between courses at different levels, so that you can start with a certificate and progress right through to postgraduate study.

Find out more about pathways and credits.

Recognition of Prior Learning (RPL)

You may be able to complete your qualification sooner through formal recognition of your existing skills. This is known as Recognition of Prior Learning (RPL).

To receive RPL, we assess your previous work, education and life experiences against recognised qualifications. Applications for RPL can be made prior to enrolling.

Call us on 1300 TAFE VP (1300 823 387) to discuss RPL options with the course manager.

This qualification reflects the role of skilled operators who use a broad range of tourism or travel skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many people have supervisory responsibilities and plan, monitor and evaluate the work of team members.

This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses.