Diploma of Hospitality Management

You will gain practical skills tailored to working in restaurants, cafes, hotels and other hospitality areas.

You’ll learn and apply your skills in our fully equipped hospitality training centre under the guidance of passionate industry experts.

Areas of study include:

staff management strategic business operations food and beverage service safety business marketing.

During your course you will have access to leading industry standard software, including Opera Property used in many leading hotels throughout Australia.

You will learn the skills to use the system and manage hotel front office operations, including creating reservations, managing accounts and check out.

You will also gain essential skills in restaurant operations systems such as Micros POS.

TAFE study dates and breaks 2020.

To be awarded SIT50416 Diploma of Hospitality Management, a student must successfully complete a total of twenty-eight (28) units of competency, comprising of:

• thirteen (13) core units, and;
• fifteen (15) elective units, consisting of:
• one (1) unit from Group A;
• one (1) unit from Group B;
• eight (8) units from Group C, and;
• five (5) units from Group C, elsewhere in SIT Training Package, or any other current training package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification, as well as be approved by the Polytechnic.

Course structure and units

CORE UNITS

• BSBDIV501 - Manage diversity in the workplace
• BSBMGT517 - Manage operational plan
• SITXCCS007 - Enhance customer service experiences
• SITXCCS008 - Develop and manage quality customer service practices
• SITXCOM005 - Manage conflict
• SITXFIN003 - Manage finances within a budget
• SITXFIN004 - Prepare and monitor budgets
• SITXGLC001 - Research and comply with regulatory requirements
• SITXHRM002 - Roster staff
• SITXHRM003 - Lead and manage people
• SITXMGT001 - Monitor work operations
• SITXMGT002 - Establish and conduct business relationships
• SITXWHS003 - Implement and monitor work health and safety practices

ELECTIVE UNITS

Group A

• SITXFSA001 - Use hygienic practices for food safety

Group B

• SITHIND004 - Work effectively in hospitality service

Group C

• BSBCMM401 - Make a presentation
• SITHFAB002 - Provide responsible service of alcohol
• SITHFAB003 - Operate a bar
• SITHFAB007 - Serve food and beverage
• SITHFAB009 - Conduct a product tasting for alcoholic beverages
• SITHFAB011 - Provide advice on beers, spirits and liqueurs
• SITHFAB019 - Plan and monitor espresso coffee service
• SITTTSL010 - Use a computerised reservations or operations system
• SITXFIN001 - Process financial transactions
• SITXMPR007 - Develop and implement marketing strategies

Imported

• BSBMGT617 - Develop and implement a business plan
• SITXEBS001 - Use social media in a business
• SITXHRM001 - Coach others in job skills

Recognition of Prior Learning and/or Credit Transfers

Previous completion of units at the Polytechnic or any other Registered Training Organisation and/or previous attainment of skills and knowledge may be credited towards this course. Units must satisfy the completion rules of the qualification and be assessed as appropriate by the Polytechnic.

Meeting the minimum admission requirements does not guarantee you entry into this course. Some courses receive more applications than the number of places available. In this situation we will also assess your education, work and other relevant experience.

If you do not meet the minimum requirements you may be eligible for one of our special admission programs. We also encourage you to explore our study pathways to help you reach your goal.

Find out more about how to apply for our courses, and our commitment to admissions transparency.

Entry requirements

Prior to enrolment, all applicants will be required to complete a literacy and numeracy assessment to assist with determining eligibility and to identify learning support needs. For employment and practical placement purposes, this vocational sector typically requires a current and satisfactory Police Record Check. Failure to provide the required documents in the timeframe specified by the Course Coordinator, means you will be unable to undertake practical placement in a workplace and therefore not eligible to progress in this course. The following is a suggested site you could visit to obtain this check: - Police Record Check - http://www.police.vic.gov.au/content.asp?Document_ID=274

Pathways from VU courses

There are many ways you can start your education journey at VU. Pathways offer an easy transition between courses at different levels, so that you can start with a certificate and progress right through to postgraduate study.

Find out more about pathways and credits.

Recognition of Prior Learning (RPL)

You may be able to complete your qualification sooner through formal recognition of your existing skills. This is known as Recognition of Prior Learning (RPL).

To receive RPL, we assess your previous work, education and life experiences against recognised qualifications. Applications for RPL can be made prior to enrolling.

Call us on 1300 TAFE VP (1300 823 387) to discuss RPL options with the course manager.

Pathways to further study

On completion of this course you will be guaranteed entry into the following degree and in some cases receive credit for your study:

You will be credited for up to 96 credit points of study.

You will be credited for up to 96 credit points of study.

Find out more about our study pathways to VU

This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.